At Penguin Securities, we are committed to treating our customers fairly and ensuring that their interests are at the heart of everything we do. Fair dealing is a core principle that guides our conduct and reflects our dedication to responsible financial services.

In line with the Monetary Authority of Singapore (MAS) Fair Dealing Guidelines, our Board and Senior Management are fully committed to delivering the following outcomes for our customers:

• 1.

  Trust and Confidence
  We aim to build trust through sound governance, transparency, and consistently responsible conduct. Customers can place their trust in Penguin Securities and the financial products and services we offer.

• 2.

  Product Suitability
  Our products and services are designed to be appropriate for the needs and risk profiles of our target customers.

• 3.

  Clear and Timely Information
  We are committed to providing full and accurate disclosures to support informed decision-making by our customers.

• 4.

  Responsible Customer Support
  While we support self-directed trading, we ensure our representatives are adequately trained to guide and educate customers responsibly when needed.

• 5.

  Prompt and Fair Complaint Resolution
  We take feedback seriously and respond to complaints in a fair, independent, and timely manner.

In addition to these outcomes, we commit to:

• Continuous training and competency of our representatives, ensuring they possess the right skills, knowledge, and ethical grounding.
• Ongoing review and monitoring of product suitability, marketing materials, and sales practices to uphold fair dealing standards.
• Regular management oversight to assess performance in delivering fair dealing outcomes and take timely corrective action where necessary.

We continuously review and improve our processes, training, and product offerings to uphold these standards. Feedback from our customers plays an important role in helping us enhance our services and identify opportunities to do better.

Fair dealing is an ongoing commitment. We will continue to ensure that the fair treatment of customers remains central to how we operate and grow our business.